PROJECT SERVICES PROJECT SERVICES PROJECT SERVICES PROJECT SERVICES PROJECT SERVICES PROJECT SERVICES PROJECT SERVICES PROJECT SERVICES PROJECT SERVICES PROJECT SERVICES PROJECT SERVICES PROJECT SERVICES PROJECT SERVICES PROJECT SERVICES

PROJECT SERVICES

Integral’s consultants provide a comprehensive range of services to suit most organisations’ portfolio, program and project needs.

Our team of consultants are certified in best practice methodologies, frameworks and ways of working (MSP, ITIL, PMP, Prince2, PMBOK, BABOK, Prosci and Agile) and bring with them over 2 decades of experience in helping clients deliver successful project outcomes through our pragmatic and practical approach. Our project delivery services include:

Project and Program Management

Integral specialises in delivering IT projects and programs from $500k to $20m in value.  Delivered using either Agile, Prince2 or PMBOK.

Business Analysis

Our specialist Business Analysts team help translate your business needs into world class technology solutions.

PMO Establishment and Operation

Establishing a program of work?  Integral’s experienced staff can lead the establishment and operation of your Project Management Office.

Change Management

Successful projects are driven by people not technology.  Integral understands the importance of great change management and can help lead the way.

Agile coaching, Iteration and Scrum Management

Integral’s specialist team of certified Agile trainers can coach, mentor and manage your Agile needs or perform health checks to help your team get even better at delivery.

Project Health Checks

Is your project healthy?  Integral develops specialist tools like our FitProject solution to help measure and track the health of your projects and identify issues early.

ALIGNED TO INDUSTRY BEST PRACTICE

PROJECT SERVICES

Integral are experts in the delivery of technology using Agile approaches.  Our in house Agile Training team can help your organisation to change culture and adopt an agile way of working.

PROJECT SERVICES

Major projects require rigorous approaches.  Our experienced Project and Program Managers can lead and deliver using the Prince2 framework.

PROJECT SERVICES

The Project Management Institute’s PMBOK is a world class approach to Project and Program Management and fully supported by Integral’s team.

PROJECT AND PROGRAM – CASE STUDIES

  • Core Insurance Platform
    Core Insurance Platform
    Insuret
  • Open Banking
    Open Banking
    Heritage Bank
  • Field Force Automation
    Field Force Automation
    ENERGEX
  • PIP Charge Calculator
    PIP Charge Calculator
    Gold Coast City Council
  • Traffic and Travel Information
    Traffic and Travel Information
    Qld Dept. of Transport and Main Roads (TMR)
  • Student Experience Program
    Student Experience Program
    Griffith University
  • ClimateSmart Home Services
    ClimateSmart Home Services
    Local Government Infrastructure Services (LGIS)
Core Insurance Platform
Insuret

Insuret is an underwriting agency whose purpose is to deliver market leading insurance products and services within specific industry segments including Car rental insurance for fleet
owners; Peer-2-Peer motor insurance; Commercial motor fleet insurance and Small business  motor insurance.

THE CHALLENGE

Insuret’s core business product required significant functional and performance enhancements to maintain their market leading position. These activities had been commenced but were not realising the benefits Insuret needed and were taking longer than planned.

THE SOLUTION

The approach recommended by Integral was to first gain an understanding of the current state of the business applications, including a review of the documentation produced to date. The Integral Project Manager established regular weekly meetings between Insuret management, the Vendor and the Project to review progress and commence planning, using standard project monitoring and control methods and tools.  The consistency with which the vendor applied rigour to their management of the project varied and pressure had to be maintained throughout the project to achieve the agreed functionality to the level of quality required.

DOWNLOAD CASE STUDY

Open Banking
Heritage Bank

Today, Heritage Bank has grown to become Australia’s largest customer-owned bank and is one of the longest-running financial institutions in the country.

THE CHALLENGE

The New Payments Platform (NPP) is a major industry-wide initiative to develop a new infrastructure for Australian payments. It’s a fast, flexible and data-rich payments system for Australian governments, businesses and consumers to meet their payment needs.  Heritage Bank had an inflight project that had been struggling to achieve some of the broader business outcomes necessary to enable NPP.

THE SOLUTION

Integral developed and implemented an integration platform that not only serviced Heritage’s immediate NPP needs, but would also meet their future integration needs. Integral’s value-add was the open architectural principles used on this important project—in effect future-proofing the solution for many years to come.

DOWNLOAD CASE STUDY

Field Force Automation
ENERGEX

ENERGEX had a low level automation system in place for their field workers that was not handling the increased quantity of data, providing sufficient accuracy, or speed of delivery to the field.

THE CHALLENGE

When developing a replacement system, ENERGEX wanted the new system to improve customer service levels, assist field staff in completing safer and higher performing field work, and use a smarter, integrated electronic schedule and dispatch tool (Ventyx Service Suite).

THE SOLUTION

The resulting solution uses Field Force Automation (FFA) technology, implemented with the latest release of the Service Suite solution from Ventyx and incorporated the integration of a number of ENERGEX’s host systems. This allows ENERGEX crews now locate faults in the network faster than ever through satellite navigation, tracking, and dispatch. The FFA computer system provides field crews with unprecedented access to electronic information about outages and customer premises from their vehicle, reducing phone calls and travel time during storms and other peak periods. The new system benefits millions of people throughout Queensland and New South Wales, providing faster, more efficient responses from ENERGEX.

DOWNLOAD CASE STUDY

PIP Charge Calculator
Gold Coast City Council

Under IPA, all Councils are required to prepare and implement a planning scheme to help guide growth and change in their areas. Rapid growth in population, coupled with new legislation, prompted the Gold Coast City Council (GCCC) to plan an appropriate business solution for the future, requiring high levels of flexibility and efficiency.

THE CHALLENGE

The Developer Contributions Group is a specialist group in the GCCC responsible for calculating infrastructure charges on a daily basis. These calculations were manually intensive and heavily reliant on the speed, mathematical skills, and long-term concentration capabilities of employees. Integral worked with the GCCC to create a semi-automated program that helped support the human resources during this rapid growth. This solution aimed to achieve better satisfaction of legislative requirements, cost reductions associated with the implementation of the new legislation and the development of a flexible business solution that provided a framework for current systems and future processes.

THE SOLUTION

Integral built an Oracle Fusion Middleware based SOA solution that integrated Oracle Policy Automation software (formerly RulesBurst) with the Council’s mainframe based Asset Management System, Property Developer Contribution and Geographic Information System to provide a streamlined, semi-automated process. This integrated capability was ultimately exposed as a web based application called the PIP Charge Calculator.

DOWNLOAD CASE STUDY

Traffic and Travel Information
Qld Dept. of Transport and Main Roads (TMR)

The Department of Transport and Main Roads (TMR) legacy 131940 Traffic and Travel Information website (TTI) was difficult to maintain, with no map interface to visually display the current status of the Queensland Road Network.

THE CHALLENGE

The redeveloped website’s main aim was to provide Queensland road users with a near real-time view of activities occurring on state-controlled roads, roads of regional significance and some local government roads, in parallel to the ever-increasing need for reliable and timely TTI.

THE SOLUTION

Integral worked closely with TMR stakeholders to source a highly available and scalable software as a service solution. The resulting website includes an easily navigated source of traffic and road event information for the public, multiple channels to deliver this information by trusted sources, and integration with other departmental systems including the TMR Incident Management System. It also allows users to customise their view of traffic information and integrates live traffic web camera focus from across Queensland.

DOWNLOAD CASE STUDY

Student Experience Program
Griffith University

The Student Experience Program was part of the redevelopment of the programs and courses website and student enrolment process, addressing the issues with the previous system.

THE CHALLENGE

By understanding the user requirements for the business system, Integral provided direction on system architecture and technical integration to meet scalability, performance, security, maintainability and operability requirements. This included modelling an enterprise web services framework, producing a time and resource plan for delivery and facilitating technical solution until project handover.

THE SOLUTION

Integral delivered the system and data integration components for the Griffith Online Programs and Courses and Online Enrolments applications. The team achieved this by developing an advanced, near real time Operational Data Warehouse (called the DataHub) that reflected the current state of programs, courses and student information in a centralised, validated repository. DataHub was developed using a combination of data modelling skills and integration tools such as Oracle SQL Developer, Oracle Data Integrator and Oracle SOA Suite.

DOWNLOAD CASE STUDY

ClimateSmart Home Services
Local Government Infrastructure Services (LGIS)

The ClimateSmart Home Services (CSHS) was a Queensland Government initiative (managed by LGIS), specifically designed to help Queenslanders reduce their carbon footprint and reduce their household bills.

THE CHALLENGE

LGIS sought to upgrade its systems to enable business improvements and efficiencies in delivering the ClimateSmart Home Service (CSHS). This involved redeveloping the ClimateSmart Home Audit System, a real time workforce automation system for electricians visiting customers’ homes and performing audits. Supporting works included a website with the CSHS booking system, an online feedback module and the ‘How Low Can You Go’ portal, which provided in-home audit results and recommendations on savings and energy use.

THE SOLUTION

Integral and LGIS collaborated to develop the ClimateSmart Home Service information and data management systems. A very useable, highly adaptable product, CSHS succeeded in raising awareness to saving energy in Queensland across markets. CSHS’s new technology architecture included a high performance hosted enterprise class infrastructure that provided efficient availability (99.9%) and was scalable (for increased customer levels.) Supporting high load levels, Integral’s SupportNow service also provided 24×7 management service for the solution and infrastructure components.

DOWNLOAD CASE STUDY

SOME OF OUR PROJECT AND PROGRAM CLIENTS

  • PROJECT SERVICES
    Brisbane City Council
  • PROJECT SERVICES
    BNP PARIBAS
  • PROJECT SERVICES
    City of Gold Coast
  • PROJECT SERVICES
    CUA
  • PROJECT SERVICES
    Griffith University
  • PROJECT SERVICES
    City of Ipswich
  • PROJECT SERVICES
    Red Hat
    Integral is one of Australia's leading Red Hat implementers and winner of the Red Hat Services Partner of the Year 2019 for Australia / New Zealand.
  • PROJECT SERVICES
    Stanwell
  • PROJECT SERVICES
    Suncorp
  • PROJECT SERVICES
    Transurban
  • PROJECT SERVICES
    Morris
  • PROJECT SERVICES
    Alpha Group
  • PROJECT SERVICES
    ANZ Bank
  • PROJECT SERVICES
    Austroads
  • PROJECT SERVICES
    Avaya
  • PROJECT SERVICES
    Bechtel
  • PROJECT SERVICES
    BP
  • PROJECT SERVICES
    BUPA
  • PROJECT SERVICES
    Citadel Group
  • PROJECT SERVICES
    Department of Human Services
  • PROJECT SERVICES
    Department of Communities
  • PROJECT SERVICES
    Department of Transport and Main Roads
  • PROJECT SERVICES
    Department of Housing and Public Works
  • PROJECT SERVICES
    Energy Queensland
  • PROJECT SERVICES
    Energy Skills Queensland
  • PROJECT SERVICES
    Epic Assist
  • PROJECT SERVICES
    Flight Centre
  • PROJECT SERVICES
    Goodstart Early Learning
  • PROJECT SERVICES
    Hastings Deering
  • PROJECT SERVICES
    Heritage Bank
  • PROJECT SERVICES
    Hong Kong Hospital Authorithy
  • PROJECT SERVICES
    HSNet
  • PROJECT SERVICES
    Industrial Galvanizers
  • PROJECT SERVICES
    Insuret
  • PROJECT SERVICES
    Lives Lived Well
  • PROJECT SERVICES
    Melbourne IT
  • PROJECT SERVICES
    Newcrest Mining
  • PROJECT SERVICES
    North Queensland Bulk Ports
  • PROJECT SERVICES
    Queensland Ambulance Service
  • PROJECT SERVICES
    Stadiums Queensland
  • PROJECT SERVICES
    Super Retail Group
  • PROJECT SERVICES
    Tabcorp
  • PROJECT SERVICES
    Tritium
  • PROJECT SERVICES
    Unity Water
  • PROJECT SERVICES
    VMIA