As a People Culture & Capability Manager, Kate develops and manages client relationships through effective account management and is an initial point of contact for our clients. She invests significant time in account management, business development, proposal and tender preparation and managing our client service contracts. Kate also manages our human resources, from contractors to permanent staff sourcing and recruitment.
Throughout her career, Kate has built a reputation of delivering exceptional customer service to her clients. She believes that good Account Management begins and ends with building a level of trust with her clients, adding value to the relationship and most importantly, being willing to take responsibility if things go wrong…and then find someone who can fix it. At Integral, she is an essential part of the business, she keeps the business humming.
Prior to joining Integral, Kate spent 12 years in the IT recruitment industry, working in the UK and Australia for PwC, Accenture and Manpower. While in recruitment Kate worked in diverse roles from Consultant to State Manager, and in her final role with Manpower, as National Operations Manager of their Professional division, encompassing IT, Accounting, Engineering and HR Recruitment. This broad range of roles and responsibilities has given her an in-depth understanding of both business operations and sales management.