DIGITAL CHANNELS

Effective customer experience is the key to driving better business outcomes. 

Integral enables seamless content delivery and application integration across all digital channels providing an engaging and effective customer experience We can help you understand who your customers are, what they are looking for and how they best engage with your business. Integral work with you to deliver great digital outcomes, with the customer and user experience always in mind.   

Digital Strategy

Integral can assist in the development and delivery of your Digital Strategy via our customised tools and approaches.

User Experience and Design

Our user experience teams help you design systems with the customer journey at the heart.

Digital Identity

Integral are specialists in the integration of Digital Identity across multiple client channels.  Allowing unique, personalised experiences for each client.

Extend your Digital Platforms

Integral can bring your existing ERP, CRM or CMS system to life by including it as part of a modern Digital Experience with responsive web and apps.

Hybrid Cloud Enabled

Public Cloud, Private Cloud, Hybrid Cloud or On Premise, Integral has the experience you need to implement Agile solutions using Infrastructure Automation and Container Platforms.

Application Development

Integral are leaders in the development of Digital Channel Solutions, with API first based applications using Angular, App and Microservice based architectures.

WORLD CLASS DIGITAL CHANNEL PARTNERS

DIGITAL CHANNELS

Integral is a Kentico Partner, delivering customer centric solutions for a range of clients across Australia.

DIGITAL CHANNELS

Integral delivers solutions across a range of Microsoft technologies, with Azure at the heart of our Cloud First approaches.

DIGITAL CHANNELS

Integral is a Red Hat Advanced Business Partner and the Red Hat Services Partner of the Year 2019

DIGITAL CHANNEL – CASE STUDIES

  • Exam Management
    Exam Management
    Australian and New Zealand College of Veterinary Scientists
  • PIP Charge Calculator
    PIP Charge Calculator
    Gold Coast City Council
  • Traffic and Travel Information
    Traffic and Travel Information
    Qld Dept. of Transport and Main Roads (TMR)
  • Student Experience Program
    Student Experience Program
    Griffith University
  • ClimateSmart Home Services
    ClimateSmart Home Services
    Local Government Infrastructure Services (LGIS)
Exam Management
Australian and New Zealand College of Veterinary Scientists

AUSTRALIA AND NEW ZEALAND COLLEGE OF VETERINARY SCIENCE (ANZCVS) supports the veterinary profession in Australia and New Zealand through the assessment and recognition of expertise and rewarding of excellence.

THE CHALLENGE

ANZCVS needed a system where examiners working remotely could enter exam results for verification, moderation and storage. Their current system had little automation in the processing and recording of exam results giving rise to the possibility of human error.

THE SOLUTION

After thorough elicitation of requirements with the ANZCVS stakeholders, Integral designed a web based solution built on industry recognized tools, ensuring readily available skills in the market. The system is hosted in Microsoft Azure to allow for on demand scaling as well as simple technology upgrades without significant configuration.

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PIP Charge Calculator
Gold Coast City Council

Under IPA, all Councils are required to prepare and implement a planning scheme to help guide growth and change in their areas. Rapid growth in population, coupled with new legislation, prompted the Gold Coast City Council (GCCC) to plan an appropriate business solution for the future, requiring high levels of flexibility and efficiency.

THE CHALLENGE

The Developer Contributions Group is a specialist group in the GCCC responsible for calculating infrastructure charges on a daily basis. These calculations were manually intensive and heavily reliant on the speed, mathematical skills, and long-term concentration capabilities of employees. Integral worked with the GCCC to create a semi-automated program that helped support the human resources during this rapid growth. This solution aimed to achieve better satisfaction of legislative requirements, cost reductions associated with the implementation of the new legislation and the development of a flexible business solution that provided a framework for current systems and future processes.

THE SOLUTION

Integral built an Oracle Fusion Middleware based SOA solution that integrated Oracle Policy Automation software (formerly RulesBurst) with the Council’s mainframe based Asset Management System, Property Developer Contribution and Geographic Information System to provide a streamlined, semi-automated process. This integrated capability was ultimately exposed as a web based application called the PIP Charge Calculator.

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Traffic and Travel Information
Qld Dept. of Transport and Main Roads (TMR)

The Department of Transport and Main Roads (TMR) legacy 131940 Traffic and Travel Information website (TTI) was difficult to maintain, with no map interface to visually display the current status of the Queensland Road Network.

THE CHALLENGE

The redeveloped website’s main aim was to provide Queensland road users with a near real-time view of activities occurring on state-controlled roads, roads of regional significance and some local government roads, in parallel to the ever-increasing need for reliable and timely TTI.

THE SOLUTION

Integral worked closely with TMR stakeholders to source a highly available and scalable software as a service solution. The resulting website includes an easily navigated source of traffic and road event information for the public, multiple channels to deliver this information by trusted sources, and integration with other departmental systems including the TMR Incident Management System. It also allows users to customise their view of traffic information and integrates live traffic web camera focus from across Queensland.

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Student Experience Program
Griffith University

The Student Experience Program was part of the redevelopment of the programs and courses website and student enrolment process, addressing the issues with the previous system.

THE CHALLENGE

By understanding the user requirements for the business system, Integral provided direction on system architecture and technical integration to meet scalability, performance, security, maintainability and operability requirements. This included modelling an enterprise web services framework, producing a time and resource plan for delivery and facilitating technical solution until project handover.

THE SOLUTION

Integral delivered the system and data integration components for the Griffith Online Programs and Courses and Online Enrolments applications. The team achieved this by developing an advanced, near real time Operational Data Warehouse (called the DataHub) that reflected the current state of programs, courses and student information in a centralised, validated repository. DataHub was developed using a combination of data modelling skills and integration tools such as Oracle SQL Developer, Oracle Data Integrator and Oracle SOA Suite.

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ClimateSmart Home Services
Local Government Infrastructure Services (LGIS)

The ClimateSmart Home Services (CSHS) was a Queensland Government initiative (managed by LGIS), specifically designed to help Queenslanders reduce their carbon footprint and reduce their household bills.

THE CHALLENGE

LGIS sought to upgrade its systems to enable business improvements and efficiencies in delivering the ClimateSmart Home Service (CSHS). This involved redeveloping the ClimateSmart Home Audit System, a real time workforce automation system for electricians visiting customers’ homes and performing audits. Supporting works included a website with the CSHS booking system, an online feedback module and the ‘How Low Can You Go’ portal, which provided in-home audit results and recommendations on savings and energy use.

THE SOLUTION

Integral and LGIS collaborated to develop the ClimateSmart Home Service information and data management systems. A very useable, highly adaptable product, CSHS succeeded in raising awareness to saving energy in Queensland across markets. CSHS’s new technology architecture included a high performance hosted enterprise class infrastructure that provided efficient availability (99.9%) and was scalable (for increased customer levels.) Supporting high load levels, Integral’s SupportNow service also provided 24×7 management service for the solution and infrastructure components.

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SOME OF OUR DIGITAL CHANNEL CLIENTS

  • DIGITAL CHANNELS
    City of Gold Coast
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    Griffith University
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    NTI
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    Australian Red Cross
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    Red Hat
    Integral is one of Australia's leading Red Hat implementers and winner of the Red Hat Services Partner of the Year 2019 for Australia / New Zealand.
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    Stanwell
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    Suncorp
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    Transurban
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    Virgin Australia
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    AEG Ogden
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    ANZCVS
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    Department of Communities
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    Department of Transport and Main Roads
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    Energy Skills Queensland
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    Flight Centre
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    G James
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    Goodstart Early Learning
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    Heritage Bank
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    HSNet
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    Indue
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    Insuret
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    North Queensland Bulk Ports
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    Public Safety Business Agency
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    QTAC
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    Queensland Police
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    Sport Australia
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    Stadiums Queensland
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    TransGrid
  • DIGITAL CHANNELS
    WorkCover