Consumer Data Right (CDR)
Consumer Data Right (CDR)
A compliance and innovation challenge they couldn’t tackle alone, Heritage brought in Red Hat and Integral to help. What followed was a major success as the three worked together to revolutionise the bank’s payment processes.
The NPP’s infrastructure introduces features like real-time bank transfers, simpler payment identification and richer transfer descriptions.
With roots stretching back to 1875, Heritage Bank is Australia’s largest customer-owned bank and one of its oldest financial institutions. Headquartered in Toowoomba, Queensland, Heritage Bank has grown to 60 branches in Queensland and New South Wales. Heritage is the largest issuer of pre-paid cards in Australia, particularly travel cards, working with a number of companies that sell pre-paid cards. Heritage currently supports brands including Australia Post, Optus, Qantas, Travelex, and MasterCard‘s multi-currency Cash Passport. In 2019 it was named Bank of the Year in the Roy Morgan Customer Satisfaction Awards for 2018.Heritage Bank’s twin focuses are:
- People First
- Quality of service.
Under Heritage Bank’s NPP project, staff from three companies collaborated:
- Heritage Bank
- Red Hat
Each company brought something to the table:
- Heritage Bank – banking systems and product subject matter experts
- Red Hat – subject matter experts on Red Hat products, plus agile delivery and solution architecture
- Integral – platform establishment, integration solution architecture, plus integration development skills.
The entire project was underpinned by the Agile SCRUM project management methodology.
Heritage Bank had an inflight project that had been struggling to achieve some of the broader business outcomes necessary to enable NPP. They also needed to integrate their core banking, web banking, mobile banking and fraud systems with the NPP.
Red Hat decided to call in Integral – a leader in business and technical solutions based on Red Hat technologies and one of Australia’s leading integration specialists.
Collaborating as a three-way team, Heritage Bank, Red Hat and Integral forged an innovation lab team that included experienced agile delivery leads, Java developers and Red Hat OpenShift specialists to deliver the integration and deployment platform necessary to enable NPP.
Integral delivered a multifaceted solution built on industry-recognised tools that ensured readily available skills in the market. The solution was a combination of:
- Red Hat OpenShift container platform, established to support all requisite environments, including development, testing, staging and production
- architectural and design documentation
- establishment of microservices for handing inbound/outbound NPP integration to Heritage Banks’ internal systems including core banking
- integration services for the implementation of NPP addressing and PayID
- services for Visa tokenisation and digital wallet integration
- service registry documentation for all created applications
- security and monitoring frameworks to further manage the solution
1. What does it mean for us?
2. How do we get ready?
3. Do we have enough time?
4. Can we use CDR as an innovation catalyst?