SupportNOW
Complex systems require specialist skills to run well and for most organisations, maintaining a high level of specialist skills internally can be expensive and difficult.
Integral provides a unique solution to this problem through its SupportNOW offering. We run 24x7 operational support centre that provides specialist skills to assist in the operation and management of Java and Oracle Fusion Middleware based solutions. By using our staff to augment your existing IT capability, through remote access and support, customers can achieve up to 6x cost reductions, while reducing risk and improving skills continuity.
SupportNOW Services can also be used to provide completely outsourced operational outcomes with full hosting services if required.
SupportNOW assists clients who are running Integral supported technologies, drawing on specialist skills for;
- Architecture and strategy
- Solution design
- Design or development
- Break fix and troubleshooting
- Configuration maintenance and management
- General Oracle Fusion Middleware administration
- Mentoring of staff and staff augmentation
- Performance and Environment Stability
- In house training and mentoring
- Staff augmentation (leave / sickness etc)
- Whenever you need specialist skills or help
Our SupportNOW team can help you support:
- All Java based solutions, including those running on Tomcat or JBoss
- Integral RedBack / RECT
- A range of Oracle based technologies including:
- Oracle WebLogic Server based systems
- Oracle SOA Suite including Oracle Service Bus
- Oracle Tuxedo
- Oracle Unified Content Management (UCM)
- Oracle Data Integrator (ODI)
We currently support some of the largest Oracle Fusion Middleware clients in Australia and a range of non Oracle clients running Java based solutions.
If you are having problems maintaining skilled operational capacity in your organisation or would like to reduce your risk and costs, then contact us and experience the benefits of SupportNOW.